Refund & Cancellation Policy

1. Subscriptions

• Subscriptions are billed monthly in advance and renew automatically until you cancel.
• You can cancel at any time from Plans → Manage. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. You can reactivate before the period ends.
• Refunds for subscription charges, including partial billing periods, are reviewed case by case. Contact support@kittaak.com with your account email and the charge in question.

2. Film purchases

• Buying a film gives your account ongoing access to stream it on Kittaak. Prices are shown on each title before you pay.
• All film purchases and rentals are final and non-refundable, except where required by law.

3. Event and theatre tickets

• All ticket sales are final.
• Exchanges to another performance of the same production are available up to 24 hours before curtain, subject to seat availability. To request one, email support@kittaak.com with your ticket code and the performance you’d like to switch to.
• If we cancel a performance, ticket holders for that performance are refunded to their original payment method within 7 business days. Your bank may take longer to post the refund.
• Some productions may sell tickets through a third-party ticketing provider. For those tickets, the provider’s refund terms shown at checkout apply.

4. Donations

Donations to creators are voluntary and final, and are not refundable. If something went wrong with a donation (for example, a duplicate or incorrect charge), report it from Account → Donations and we will review it.

5. How refunds are paid

Approved refunds are returned to the original payment method. Banks typically take 5–10 business days to show the credit.

6. Contact us

Questions about a charge or refund can be sent to support@kittaak.com. For postal correspondence, write to Kittaakbudteevi Films Inc, 4290 El Nido Ranch Rd, Orinda, CA 94563, USA.