Support

Contact us

Email support@kittaak.com. Write from the email address on your Kittaak account if you can, and tell us what you were trying to do and what happened. For a ticket or a payment, include the event or film name and the date.

Signing in

• After you create an account we email you a link to confirm your address. You can sign in once you have opened it. If it has not arrived, check your spam folder, then ask for it again from the sign-in screen.
• Forgot your password? Use Forgot password and we will email you a link to choose a new one.

Watching films

• Some films are only available in certain countries. If you use a VPN or iCloud Private Relay, turn it off and try again, so we can tell which country you are watching from.
• An account can watch on a limited number of screens at once. If you see “Too many screens”, stop playback on another device and try again.
• If a film will not start, check your connection and try again. If it keeps failing, email us the film’s name and the device you are using.

Event tickets

• Your tickets are emailed to you when you buy them. If you are signed in, they are also under My Bookings on the website and under My tickets in the app.
• Show the ticket’s QR code at the door. Each ticket can be scanned once.
• Cancellations and refunds are covered in our Refund & Cancellation Policy.

Your account and your data

• You can delete your account in the app under Profile → Delete account. We email you a code to confirm it is you.
• How we handle your information is set out in our Privacy Policy, and the rules for using Kittaak in our Terms.